AUTOMATION - Customise What Happens When Aimee Answers Your Call Phone

Aimee (Voice AI) Workflow

The Aimee (Voice AI) workflow is the actions taken when a call is answered by Aimee the Autopilot AI receptionist.

The standard set-up is shown in the video guide below:


Watch the video and ensure all of the workflow steps are set-up correctly:

Call Details
SMS to Caller

Hi {{contact.first_name}}, thank you for contacting {{custom_values.clinic_name}}. We’ve received your enquiry and will get back to you as soon as possible.

Wait for Transcript

Internal Notification

Date Received: {{right_now.little_endian_date}}.

Please contact: {{contact.name}}
Telephone: {{contact.phone}}
Email: {{contact.email}}

Enquiry: {{voice_ai.summary}}

Transcript: {{voice_ai.transcript}}

Courtesy of
Aimee
Practice Autopilot

 Optional SMS Alerts 

If you wish to have a SMS alert every time Aimee answers a call then add this step:


We advise keeping the message brief to save SMS costs, such as:

Contact {{contact.name}} on {{contact.phone}} regarding: {{voice_ai.summary}}


Remember to SAVE any changes.